Louis Schwab Watch
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SHIPPING & RETURNS
Shipping Destinations & Rates
• Hong Kong & Macau: Free Shipping
- In-store pickup
- SF Express (Door-to-door delivery)
- SF Express Self-pickup (Includes SF stations, smart lockers, convenience stores, and partner pickup
points)
• Taiwan: Free Shipping (via SF Express)
Important Notice: In accordance with Taiwan Customs regulations, customers must provide their full Chinese name, ID number, and complete the real-name authentication via the "EZ WAY" app prior to shipment.
• Asia Region: HKD 200 (Free shipping on orders over HKD 5,000)
• Europe, USA, Australia & Other Countries: HKD 250 (Free shipping on orders over HKD 7,000)
Customs Duties & Taxes
• All international orders are shipped on a DAP (Delivered at Place) basis. This means the checkout total excludes local taxes, import duties, VAT, or any customs fees.
• Customers are solely responsible for paying all applicable import duties, sales taxes, and customs brokerage fees required by their local authorities. These fees must be paid to the courier before delivery.
• SOMETIMESLAB is not liable for any customs charges or delivery delays caused by customs clearance processes.
Delivery Arrangements
• Standard orders are typically processed and shipped within three (3) business days.
• For pre-ordered items, please refer to the specific estimated shipping times listed on the product page.
• Delivery is deemed completed once the carrier's tracking system updates the status to "Delivered" at the designated address. Any subsequent risk of loss, damage, or theft shall be borne by the buyer.
• Please carefully verify your shipping information (address, postal code, recipient name, contact number, and email) before finalizing your order.
Return & Refund Policy
• All sales are final: Due to hygiene considerations, products purchased from SOMETIMESLAB are strictly non-refundable and non-exchangeable.
• Exceptions for Defects/Incorrect Items: Returns or exchanges are only accepted if you receive a
defective, damaged, or incorrect item.
• Reporting Window: To qualify for a return/exchange, you must contact us via email (hello@sometimeslab.hk) within 48 hours of delivery (as per the courier's tracking record), providing clear photographic evidence of the defect or damage.
Need Help?
If you have any questions regarding your delivery, please contact us at hello@sometimeslab.hk.