Contact us

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Contact us

Store Address: Unit E1, 6/F, Tower 3, Camel Paint Building, 60 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong

Telephone: +852 3615 1509 / +852 60892281

WhatsApp: +852 60892281

Email: hello@sometimeslab.hk

If you have any questions or needs, please feel free to contact us.

  • Customers are responsible for paying any import duties, commodity tax, sales tax, service tax, value-added tax (VAT), or other taxes.
  • Tax amounts are subject to local customs and policies.
  • You will need to pay all relevant fees to the courier company to receive your goods.
  • All amounts shown on the checkout page do not include any taxes

For hygiene reasons, all orders placed through the SometimesLab e-shop are non-returnable and non-exchangeable, except in cases where the customer discovers a defect or damage upon receipt, or if an incorrect item has been sent by the company. Customers are required to promptly notify us with photographic proof within 2 days of receipt to facilitate a resolution.

  • Please verify your shipping information such as address, postal code, name, contact number, and email address..etc.
  • Under normal circumstances, goods will be shipped within three business days.
  • All pre-order items are subject to the brand's estimated delivery time and may experience delays.