Return & Refund Policy

SOMETIMESLAB — Return & Refund Policy

Thank you for shopping at SOMETIMESLAB. We are dedicated to curating and presenting unique, high-quality trendy watches for our customers. To ensure your rights and provide a clear shopping experience, please read our Return and Refund Policy carefully before making a purchase.

Completing a purchase signifies your agreement and acceptance of all terms outlined in this policy.

I. Order Cancellation

Order Cancellation Request After Purchase

  • If you request to cancel your order after payment has been completed but before the item has been shipped, please contact customer service as soon as possible. Upon approval, a processing fee of approximately 6% of the total order amount will be deducted from your refund to cover non-refundable platform commission fees, payment processing fees, and foreign exchange/currency translation costs. The remaining balance will be refunded to your original payment method.

II. Basic Principles of Returns and Exchanges

We divide returns and exchanges into two main categories, handling each according to specific circumstances:

1. Company Responsibility (Wrong Item Shipped or Product Quality Issues)

If the watch you receive falls under any of the following categories, SOMETIMESLAB will take full responsibility, including covering all round-trip shipping costs and associated fees:

  • Wrong Item Shipped: The style, color, or specification received does not match your order.

  • Structural Defects / Quality Issues: The product, while unworn, with unadjusted straps and intact tags, is inspected and confirmed to be a factory defect or movement malfunction.

Resolution: Customers must contact us within 7 days of delivery. We will arrange a full refund or a free exchange for the exact same item, and bear all resulting return and shipping costs.

2. Non-Company Responsibility (Personal Preference, Subjective Dissatisfaction, or Other Reasons)

If the product itself has no quality issues, but you wish to return it due to personal subjective reasons (e.g., product looks different from expectations, fit issues, incorrect size, or change of mind):

Resolution:

  • Timeframe: Application must be submitted within 7 days of the logistics system showing successful delivery.

  • Cost Deductions: Upon approval and agreement by SOMETIMESLAB, the following related costs will be deducted from your refund:

    1. Actual outbound and return shipping costs

    2. Applicable taxes or import duties (if any)

    3. Exchange rate differences and transaction fees caused by currency fluctuations or third-party payment gateways

  • The net refund amount will be issued back via the original payment method after we receive the returned item and pass inspection.

III. Strict Conditions for Returns and Exchanges

To ensure that every customer receives a brand-new, authentic product, all watches submitted for return or exchange must meet all of the following conditions, otherwise SOMETIMESLAB reserves the right to reject the request:

  1. Time Limit: Applications must be made via email or official customer service within 7 days of the logistics system showing delivery.

  2. Brand-New Condition: The watch must be unworn, with unadjusted straps (no removed links), and free of any scratches or blemishes.

  3. Complete Packaging: The original packaging box, instruction manual, warranty card, hang tags, and all included accessories must be complete and undamaged.

  4. Exclusions: Products damaged by human error, moisture, unauthorized disassembly/repair, or items explicitly marked as "Final Sale / Non-Returnable" in special promotions are ineligible for returns.

IV. Return and Exchange Process

If you need to request a return or exchange, please follow these simple steps:

  1. Contact Customer Service: Send an email to our customer service inbox within 7 days of delivery, including:

    • Order number

    • Reason for return/exchange (for quality issues or wrong items, please attach clear photos or video proof)

  2. Review and Response: Our customer service team will review the request within 1–2 business days and send you a "Return Authorization Notice" along with the return shipping address.

  3. Ship the Item Back: Please use secure packaging to send the item back to the designated address. We recommend keeping your tracking number and shipping receipt.

  4. Inspection and Processing: Once we receive the returned item and our professional technician confirms it meets the return criteria, we will process your exchange or refund within 5 to 7 business days.