All orders placed on the SometimesLab Limited official website undergo strict quality control inspection prior to shipping. Therefore, all sales are considered FINAL. We do not accept standard returns, refunds, or exchanges. We do not accommodate return or exchange requests based on personal preferences, subjective expectations, tactile feel, color variance, or usage habits. 

Post-sales assistance will ONLY be considered under the following specific circumstances:

• The product has a verified structural factory defect.
• The product was damaged during transit.
• The wrong item was shipped by us.

If any of the above conditions apply, customers must contact us via email at hello@sometimeslab.hk within 2 days (48 hours) of the delivery date (as indicated by the carrier's tracking status), providing clear photographic and video evidence for our review.

Requests received after this 48-hour window will not be accepted. Please Note: For any approved claims, the item must be returned to us in its original, brand-new, and unworn condition with all original packaging.

Refunds or replacements will ONLY be processed AFTER our team has received and thoroughly inspected the returned merchandise. SometimesLab reserves the right to make the final decision.